Totally impressed with this company!
I called and made an appointment for a quote that worked with my schedule, which can be difficult. Travis had no problem accommodating me. He came to quote appointment on time and well groomed. We went through all my concerns and the entire house within 30 minutes. (Thank you for not wasting my time!) Travis explained what would happen, what procedures they would use on certain areas and also wrote up a very detailed quote.
When learning on how to accept bids for jobs as a young woman, I was told that every quote should spell out what you are paying for.. example a roofing job would take how many shingles, how many boxes of nails, how many hours.. etc.. I RARELY get quotes like that and it irritates me that when I ask for it in writing and details the “worker” gets uptight.
I didn’t have to ask Travis, as he is a true professional in his field! He wrote it up, explained room by room and what each area was going to cost. The price was incredible!!!!!!!!!!!!!!!!!! This is better than a great deal!! BRAVO!!!! Honestly the best first impression of a “quote” meeting I have ever had. I didn’t feel like he was blowing smoke and I could tell he knew what he was doing! So refreshing! After spending the last 10 years restoring and remodeling a 100 year old home I have had many of these types of meetings. Now in our new home, I am very pleased to have found Premium Carpet Care.
On the day of the appointment Ian parked on the street and introduced himself with a business card. As he was setting things up Travis, the owner, came to re-verify what was to be done. Again this is a plus, as far as I am concerned.
Ian then asked my permission to pull into my driveway and if there was a better side to park on. (My jaw about hit the ground because no one has ever asked) and again showed how professional this group is. Manners still matter !!! This saved time for both me and them, as I didn’t have to ask them to move their work van when I wanted to leave.
The carpets looks fantastic. I even had my father over the following weekend and he asked if I had gotten new carpet on the top level of our home. ( Yes they look that good!)
They removed two area rugs and cleaned them off site. One week later, they returned the rugs…they were like new. They steam cleaned bedrooms, steps and basement. Their conscientious attitude and skill has surpassed ANY other carpet service that I have ever used. nIkki, in the office was prompt and thorough in explaining details.
You are my hero! The carpet looked great. Can’t believe you even got out the hot pink nail polish
Premium Carpet Care –
It was a great pleasure to have my carpets cleaned by Technician Luke A. Stahr yesterday. He was very professional, kind, answered every question, and did a very good job cleaning my carpets. I have had some bad results from other carpet cleaners in the past, but this job made things look new and fresh. I especially appreciated the Scotchgard in the dining area. The carpets dried within four hours even on a rain day which was nice. I will certainly recommend your company to friends.
I was amazed how good the carpets looked and smelled when I came home. What an improvement clean carpets can make.
I used Premium Carpet Care to clean my carpets, and I could not be happier with my experience. They did a great job and the customer service was awesome!!
Very impressed with this company. The workers were kind and seemed to be very knowledgeable about their services. They did a great job on our carpets, I would definitely use them again!
George did a fantastic job of removing the black tracks and I couldn’t be happier. He also cleaned a 15-yr-old sofa and love seat, and when he did a test swath, I was appalled at how dirty they had become. He cleaned them beautifully and they are once again a beautiful creamy white. George was a kind and cheerful young man, and represented his company admirably
Outstanding! We plan to have them back to clean the furniture and also continue coming to clean carpets on a regular schedule.